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Frequently Asked Quesitons

General Issues

What does this website do?

The Dog Breeders Association® is dedicated to the promotion of dog welfare and responsible dog ownership, via education and by offering services which benefit animal welfare, to breeders and owners alike.

How do I download my Puppy Care Booklet**?
  • To download your Puppy Care Booklet you first need to log in to the site, to do this you will need to register.
    Once you have logged in:
  • 1. Go to the members benefit section, located in the menu on the left hand side of your profile.
  • 2. A list of all the items for downloading will be displayed.
  • 3. Underneath, the description of your chosen document, you will find an image.
  • 4. Click on the image of the document you require.
  • 5. A small window will appear indicating that your document is being prepared for download.
  • 6. Once you have the document, save a copy of it to your computer.
  • 7. You can then distribute the booklet to new puppy owners.

** Note: All documentation is in Adobe Acrobat Reader. If you do not have this, please click here to download your own copy. It only takes two minutes to download and install. The program is safe and will affect or conflict with anything on your own computer.

How do I download my Personalised Letterhead??
  • To order your Personalised Letterhead you first need to login to the site, to do this you will need to register on the site.

  • Once you have logged in:
  • 1. Go to the Personalised Letterhead Section, located in the menu on the left hand side of your profile.
  • 2. You will then be taken to a form.
  • 3. Fill out the form, upload an image and chose your preferred design .
  • 4. Once you have filled out the form “click send me my letterhead”.
  • 5. A conformation email will be sent to your registered email address.
  • 6. Check the email for any errors, if you have made an error contact the dog breeders association.
  • 7. If you are happy with your order you do not need to do anything else. Your first order will be posted to you for FREE. Subsequent orders will be subject to a charge and a member of the team will contact you before the letterheads are produced .

** Note: All documentation is in Adobe Acrobat Reader. If you do not have this, please click here to download your own copy. It only takes two minutes to download and install. The program is safe and will affect or conflict with anything on your own computer.

How do I download more Breeder Leaflets**?
  • To download your Breeder leaflets you first need to login to the site, to do this you will need to register.

  • Once you have logged in:
  • 1. Go to the members benefit section, located in the menu on the left hand side of your profile.
  • 2. A list of all the items for downloading will be displayed.
  • 3. Underneath, the description of your chosen document, you will find an image.
  • 4. Click on the image of the document you require.
  • 5. A small window will appear indicating that your document is being prepared for download.
  • 6. Once you have the document, save a copy of it to your computer.
  • 7. You can then distribute the leaflet to new puppy owners.

** Note: All documentation is in Adobe Acrobat Reader. If you do not have this, please click here to download your own copy. It only takes two minutes to download and install. The program is safe and will affect or conflict with anything on your own computer.

Thinking of getting a puppy?

Deciding to buy a puppy should be a careful, well-thought out decision. Make sure you don't unwittingly support the cruel practice of puppy farming - the mass breeding of puppies for profit, often with little regard for animal welfare. The Breeding and Sale of Dogs (Welfare) Act 1999 was introduced to give local authorities more powers to license dog breeders and help stamp out puppy farming. All new licensed breeders have to be inspected by a vet and a local authority officer. There are strict penalties for cruel breeders who break the law. Help stamp out the cruel practice of puppy farming by buying your puppy only from a licensed breeder or a small-scale, local breeder. Or why not give a home to a puppy from your local RSPCA centre?

Dog Breed and Breeder Related Issues

General Dog Breed and Breeder Related Issues?

Go to the top right can corner of the site, click on the "Contact Us" button. This will take you to the Contact Us Page, giving you details on all the ways in which you can contact us. Whatever your enquiry our dedicated team will be on hand to help.

How do I add a particular breed to my profile?

You will need to be registered as a Dog Breeders Association Member in order to access this facility. Once you have logged in, go to the menu on the left hand side of your profile section and click on the “Breeds /Pictures” to see which breeds you have registered. Are we missing a breed? You can add a breed by clicking the “Add” button. Select the required breed from the drop down box, add a description (if you wish) and click “Add Breed” to update the breeds registered to your profile.

I do not have print facilities, how do can I order the promotional material I require?

If you do not have print facilities you can order promotional material by contacting the Dog Breeders Association. Go to the Contact Us Page to find out all the ways that you can contact our friendly team.

I bought a puppy and would like Breeder Choice Insurance, how do I apply for this?

If you have recently purchased a puppy from a breeder registered with the Dog Breeders Association you are eligible to take out Breeders Choice Insurance. Cover must be taken out within 48 hours of purchasing your puppy. You can apply by clicking the Breeder Choice Insurance icon on our website or calling 0800 181 886.

I am looking for a certain type of dog, what do I do next?
  • Go to the menu on the left hand side of the Website.
  • 1. Click on "Search Breeders", a "Search Breeds" input box will appear.
  • 2. Select the breed of the puppy that you are searching for ie: "Terrier".
  • 3. A comprehensive list of breeders that specialise in the type of dog you are looking for will be listed.
  • 4. You can view them individually by "Surname", or at the top of the page there is another input box that allows you to filter your results according to the county. If you filter your results by county ie: Yorkshire, on the next page only "Terrier" breeders that are within Yorkshire will be displayed.
I don't want to be listed as a Breeder, how can I delete my profile from the database?

If you would like to close your membership account you need to contact the Dog Breeders Association by calling 0800 181 886 or by emailing enquiries@dog-breeds.co.uk You will then be contacted by a member of our team who will close your membership account and delete your Profile from the database.

Where are the dogs located?

The listings on the Dog Breeds Association website are UK based only. You may search for dogs by breed and location.

Login and Registration Issues

Why can't I login?

Have you registered? Seriously, you must register in order to login even if you are already a member of The Association. If you have registered and you still cannot login then check and double-check your username and password. Usually this is the problem; if not, contact the administrator: enquiries@dog-breeds.co.uk

Why do I need to register at all?

By registering and creating a user account, the Dog Breeders Team can facilitate and manage a safe and secure environment for you eliminating opportunistic spammers and non-sanctioned advertising. As well as creating an online profile, visible to any one looking to buy a puppy, registration will give you access to additional features not available to guest users. Log in to access the Membership Benefit Section which contains downloadable literature and the latest offers from third party companies.

I've lost my password!

Don't panic! While your password cannot be retrieved (For security reasons, when you register, your password is encrypted), it can be reset. To do this go to the login page and click I've forgotten my password. Follow the instructions and you should be back online in no time.


Frequently Asked Questions - The Forum

Posting Issues

How do I post a topic in a forum?

Easy - click the relevant button on either the forum or topic screens. You may need to register and create a user account before you can post a message. The facilities available to you are listed at the bottom of the forum and topic screens (the You can post new topics, etc.).

How do I edit/delete a post?

Unless you are the board admin or forum moderator you can only edit or delete your own posts. You can edit a post (sometimes for only a limited time after it was made) by clicking the edit button for the relevant post. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic that lists the number of times you edited it. This will only appear if no one has replied; it also will not appear if moderators or administrators edit the post (they should leave a message saying what they altered and why). Please note that normal users cannot delete a post once someone has replied.

How do I add a signature to my post?

To add a signature to a post you must first create one; this is done via your profile (this is located in the "My Membership" section on the left below the "Main Menu"). Once created, you can check the Add Signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio box in your profile. You can still prevent a signature being added to individual posts by un-checking the add signature box on the posting form.

Why can't I vote in polls?

Only registered users can vote in polls so as to prevent spoofing of results. If you have registered and still cannot vote then you probably do not have appropriate access rights.

Why can't I access a forum?

Some forums may be limited to certain users or groups. To view, read, post, etc. you may need special authorisation which only the forum moderator and board administrator can grant, so you should contact them.

Why do I get logged off the forums automatically?

If you do not check the ‘Log me in automatically’ box when you login, the board will only keep you logged in for a preset time. This is an added security measure and prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university cluster, etc..

I registered on the forums but cannot login!

First check that you are entering the correct username and password. If they are okay then one of two things may have happened: if COPPA support is enabled and you clicked the I am under 13 years old link while registering then you will have to follow the instructions you received. If this is not the case then maybe your account need activating. Some boards will require all new registrations be activated, either by yourself or by the administrator before you can log on. When you registered it would have told you whether activation was required. If you were sent an email then follow the instructions; if you did not receive the email then check that your email address is valid. One reason activation is used is to reduce the possibility of rogue users abusing the board anonymously. If you are sure the email address you used is valid then try contacting the board administrator.

User Preferences and settings

I registered on the forums in the past but cannot login anymore!

The most likely reasons for this are: you entered an incorrect username or password (check the email you were sent when you first registered) or the administrator has deleted your account for some reason. If it is the latter case then perhaps you did not post anything? It is usual for boards to periodically remove users who have not posted anything so as to reduce the size of the database. Try registering again and get involved in discussions.

The times are not correct!

What you may be seeing are times displayed in a timezone different from the one you are in. If this is the case, you should change your profile setting for the timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. So if you are not registered, this is a good time to do so, if you pardon the pun!

I changed the timezone and the time is still wrong!

If you are sure you have set the timezone correctly and the time is still different, the most likely reason is British summertime has not been applied. The board is not designed to handle the changeovers between winter and summer time so during the summer months the time may be an hour different from the real local time.

Formatting and Topic Types

What is BBCode?

BBCode is a special implementation of HTML. Whether you can use BBCode is determined by the administrator. You can also disable it on a per post basis from the posting form. BBCode itself is similar in style to HTML: tags are enclosed in square braces [ and ] rather than < and > and it offers greater control over what and how something is displayed. For more information on BBCode see the guide which can be accessed from the posting page.

Can I use HTML?

That depends on whether the administrator allows you to; they have complete control over it. If you are allowed to use it, you will probably find only certain tags work. This is a safety feature to prevent people from abusing the board by using tags which may destroy the layout or cause other problems. If HTML is enabled you can disable it on a per post basis from the posting form.

What are Smileys?

Smileys, or Emoticons, are small graphical images which can be used to express some feeling using a short code, e.g. :) means happy, :( means sad. The full list of emoticons can be seen via the posting form. Try not to overuse smileys, though, as they can quickly render a post unreadable and a moderator may decide to edit them out or remove the post altogether.

What are Announcements?

Announcements often contain important information and you should read them as soon as possible. Announcements appear at the top of every page in the forum to which they are posted. Whether or not you can post an announcement depends on the permissions required, which are set by the administrator.

What are Sticky topics?

Sticky topics appear below any announcements in view forum and only on the first page. They are often quite important so you should read them where possible. As with announcements the board administrator determines what permissions are required to post sticky topics in each forum.

What are Locked topics?

Locked topics are set this way by either the forum moderator or board administrator. You cannot reply to locked topics and any poll contained inside is automatically ended. Topics may be locked for many reasons.

User Levels and Groups

What are Moderators?

Moderators are inddiduals (or groups of individuals) whose job it is to look after the running of the forums from day to day. They have the power to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally moderators are there to prevent people going off-topic or posting abusive or offensive material.

What are User groups?

User groups are a way in which board administrators can group users. Each user can belong to several groups (this differs from most other boards) and each group can be assigned individual access rights. This makes it easy for administrators to set up several users as moderators of a forum, or to give them access to a private forum, etc.

Private Messaging

I cannot send private messages!

There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you individually from sending messages. If it is the latter case you should try asking the administrator why.

I keep getting unwanted private messages!

In the future we will be adding an ignore list to the private messaging system. For now, though, if you keep receiving unwanted private messages from someone, inform the board administrator -- they have the power to prevent a user from sending private messages at all.

I have received a spamming or abusive email from someone on this board!

We are sorry to hear that. The email form feature of this board includes safeguards to try to track users who send such posts. You should email the board administrator, enquiries@dog-breeds.co.uk , with a full copy of the email you received and it is very important this include the headers (these list details of the user that sent the email). They can then take action.

Whom do I contact about abusive and/or legal matters related to this board?

You should contact the administrator of this board. If you cannot find who that is, you should first contact one of the forum moderators and ask them who you should in turn contact. If still get no response you should contact the owner of the domain (do a whois lookup) or, if this is running on a free service (e.g. yahoo, free.fr, f2s.com, etc.), the management or abuse department of that service. Please note that phpBB Group has absolutely no control and cannot in any way be held liable over how, where or by whom this board is used. It is pointless contacting phpBB Group in relation to any legal (cease and desist, liable, defamatory comment, etc.) matter not directly related to the phpbb.com website or the discrete software of phpBB itself. If you do email phpBB Group about any third party use of this software then you should expect a terse response or no response at all.